Refund Policy
Refund Policy
Refund Policy for Tesla Roadster AI
Last updated: October 17, 2026
Introduction
Tesla Roadster AI provides an AI-powered video generation service that turns uploaded vehicle photos into stunt videos using built-in video templates.
This Refund Policy explains refund eligibility for credit purchases, what happens when video generation fails, and how to request a refund. Please review it before buying credits or using our paid services.
Nothing in this policy limits rights you may have under applicable consumer protection laws.
Refund Eligibility for Credit Purchases
You may request a refund for a credit purchase if both of the following conditions are met:
- You submit your refund request within 7 days of the purchase date.
- None of the credits from that purchase have been used for video generation or any other paid service.
To request a refund, email support@roadster-ai.net with your account email and payment details.
We will review the purchase date, credit transaction history, and payment status to verify eligibility. Approved refunds will be returned to the original payment method where possible.
If you have made multiple credit purchases, eligibility is assessed separately for each purchase. Credits must be traceable to the relevant purchase for the unused-credit condition to be verified.
Credits and Usage
Credits are virtual units used to pay for AI video generation on Tesla Roadster AI. The number of credits required is displayed before you confirm a generation and may differ by video quality or other available options.
- Purchased credits do not expire under our current pricing terms.
- Credits already consumed for completed generations are not refundable.
- If any credits from a particular purchase have been used, that purchase does not qualify for the 7-day unused-credit refund, except where required by applicable law.
- Promotional, bonus, or complimentary credits cannot be redeemed for cash.
- Credits have no cash value outside the service and cannot be exchanged for money independently of an eligible purchase refund.
Non-Refundable Cases
Except where required by applicable law, refunds are generally not available if:
- More than 7 days have passed since the relevant credit purchase.
- Any credits from the relevant purchase have already been used.
- A completed AI-generated video differs from your personal expectations or preferred artistic result.
- You are requesting cash in exchange for promotional or complimentary credits.
- The request relates to credits from a different purchase that does not meet the eligibility conditions.
AI generation is probabilistic. Appearance, vehicle geometry, movement, camera continuity, and visual details may vary from the preview or source template. Such differences do not automatically qualify for a cash refund.
These restrictions do not override statutory rights, including remedies for defective services where applicable.
One-Time Purchases and Subscriptions
Credit packs are sold as one-time purchases. We do not currently offer automatically renewing subscriptions for this service. Buying a credit pack does not enroll you in a recurring payment plan.
Failed Video Generations
If a generation fails because of a confirmed technical issue and credits were deducted without delivery of a usable result, we will review the task and restore the affected credits or provide another appropriate remedy.
Restoring credits for a failed task is separate from a cash refund. If you would like a cash refund for a credit purchase, the 7-day unused-credit eligibility conditions apply, subject to applicable law. Credits restored after a failed task will not be treated as consumed for the purpose of reviewing that failed task.
Please avoid repeatedly resubmitting a task while its status is uncertain. Contact us with the task ID if a generation seems stuck or your credit balance is incorrect.
Payment Processing and Refund Timing
Payments are processed by third-party payment providers. We do not normally store complete payment card numbers.
If a refund is approved, we will initiate it through the original payment method whenever possible. Refunds typically appear within 5–7 business days after processing, although the timing depends on your payment provider, bank, card issuer, and location.
Any payment processing or currency-conversion fees will be handled in accordance with applicable law and the terms disclosed at checkout. We will not make undisclosed deductions from a refund.
Duplicate or Unauthorized Charges
If you believe you were charged twice for the same purchase or notice a transaction you did not authorize, contact support@roadster-ai.net promptly. Include relevant order or transaction identifiers so we can investigate and provide an appropriate remedy.
You retain any rights to contact your bank, card issuer, payment provider, or relevant consumer protection authority.
How to Request a Refund
Email support@roadster-ai.net within 7 days of purchase with:
- The email address associated with your account
- Your order number, invoice number, or transaction ID
- The purchase date and credit pack purchased
- A brief statement requesting a refund
We may ask for additional information reasonably necessary to verify the payment and associated account. Do not email your full payment card number or password.
Third-Party Service Issues
Tesla Roadster AI may use third-party AI generation providers, hosting services, and payment processors. Temporary delays or outages may affect generation availability. If a confirmed generation failure deducts credits without producing a usable result, we will review and restore affected credits or provide another appropriate remedy, subject to applicable law.
Changes to This Refund Policy
We may update this policy as our service, pricing, payment methods, or legal obligations change. The latest version will be posted on our website with a revised update date.
Purchases made before a material policy change will generally be evaluated under the policy in effect at the time of purchase, unless applicable law requires otherwise.
Contact
For questions about refunds, payments, or credits, contact:
Email: support@roadster-ai.net
Website: https://roadster-ai.net
Last updated: October 17, 2026